Pairings Cigar Bar, a unique brick & mortar cigar bar and retail store in Media, PA is currently seeking an Assistant Manager. Appreciated by our customers for its laid back, yet sophisticated style, Pairings is well known for its excellent customer service. We strive to give all customers the ultimate cigar experience whenever they visit our shop. As we grow, we are looking to refine that experience in our retail establishment. This role requires expertise in customer service, operations, and inventory management.

In order to continue to develop our business and refine our standards, Pairings is looking for a detail-oriented individual with a passion for cigars, storytelling, and customer service to support and reinforce the further refinement of our customers’ in-store experience. 

Working with the owners and the General Manager, you will support the daily operations of the cigar bar. The position requires onsite work in the retail store, including bartending & cigar sales. 

 

The person in this position must be manager level RAMP and Serv Safe certified. Pairings will reimburse for the cost of the training.  This position is full time and includes weekend and evening hours.

 

Key responsibilities include but are not limited to:

1. Cigar Bar Operations:

o   Support the General Manager in overseeing daily operations, including customer service, inventory management, general bar maintenance, and staff supervision.

o   Ensure a welcoming and knowledgeable environment for cigar enthusiasts, focusing on the customer experience.

o   Assist in training and supervising of staff, inventory maintenance, and general bar upkeep.

o   Ensure that staff are fully communicated with regarding all specials, events, menu changes so all staff are fully informed and can offer consistent service to customers.

3. Inventory and Product Management:

o   Develop & maintain product knowledge on cigars, accessories, and alcohol. 

4.  Administrative Duties:

o   Assist in scheduling, payroll processing, and other administrative duties as needed.

o   Ensure compliance with state and federal regulations regarding tobacco and e-commerce sales.

The ideal candidate will have:

o   Proven experience in retail management or e-commerce, ideally within the hospitality, cigar, or luxury goods industry.

o   Strong communication and interpersonal skills with a customer-focused mindset.

o   Knowledge of cigars and cigar culture is highly preferred.

o   Strong communication skills

o   Strong customer service orientation

o   Excellent organizational and multitasking abilities.

o   Strong problem-solving skills and an ability to work independently.

Interested candidates should submit a cover letter and resume to: pairingscigarbar@gmail.com