Benefits:

Cigar Samples
Tips
Ongoing training
Fun and Energetic Environment
Career Growth Opportunities
Competitive wages
Paid time off
Bonus based on performance
Company parties
Flexible schedule

To Apply:

Please email JDLANZILLO@PairingsCigarBar.com the following:

Resume
Cover letter including the following:
1. Please share a little about your e-commerce experience
2. What is your level of knowledge related to cigars?
3. Please share some of your experience related to social media and digital marketing.
4. What is your experience related to overall business operations, personnel management, and customer service?

Job Description

Pairings Cigar Bar, a unique brick & mortar cigar bar and retail store in Media, PA is currently expanding their business to include online (e-commerce) sales. Appreciated by our customers for its laid back, yet sophisticated style, Pairings is well known for its excellent customer service. We strive to give all customers the ultimate cigar experience whenever they visit our shop. We are looking to refine that experience in our retail establishment while building an online presence with our e-commerce site. This hybrid role requires expertise in customer service, operations, inventory management, and digital sales strategies.

In order to continue to develop our business and refine our standards, Pairings is looking for a web-savvy, detail-oriented individual with a passion for cigars, storytelling, and customer service to support the development of our e-commerce business and reinforce the further refinement of our customers’ in-store experience.

Working with the owners and the General Manager, you will support the daily operations of the cigar bar and assist in all facets of our developing e-commerce business. The position requires onsite work in the retail store, including bartending & cigar sales. Some remote work related to the online platform is possible.

The person in this position must be manager level RAMP and ServSafe certified. Pairings will reimburse for the cost of the training. This position is full time.

Key Responsibilities

Cigar Bar Operations:

Support the General Manager in overseeing daily operations, including customer service, inventory management, and staff supervision.
Ensure a welcoming and knowledgeable environment for cigar enthusiasts, focusing on the customer experience.
Assist in training and supervising of staff, inventory maintenance, and general bar upkeep.
Maintain relationships with key vendors related to beer, spirits, and food categories.

E-commerce Management:

Further develop and manage the cigar bar’s e-commerce platform, including website updates, online product listings, and inventory management.
Handle order processing, fulfillment coordination, and customer service inquiries related to online sales.
Monitor and analyze e-commerce performance metrics, such as traffic, sales conversions, and customer retention.

Sales and Marketing Support:

Collaborate with the owners and the General Manager to create marketing campaigns, both in-store and online, to drive sales and customer engagement.
Working with owners, oversee social media presence, ensuring content aligns with brand image and reaches target customers.
Track and report on the effectiveness of marketing campaigns, providing insights to optimize future efforts.

Inventory and Product Management:

Develop and maintain product knowledge on cigars, accessories, and alcohol.

Administrative Duties:

Assist in scheduling, payroll processing, and other administrative duties as needed.
Ensure compliance with state and federal regulations regarding tobacco and e-commerce sales.

Qualifications:

Proven experience in retail management or e-commerce, ideally within the hospitality, cigar, or luxury goods industry.
Strong communication and interpersonal skills with a customer-focused mindset.
Familiarity with e-commerce platforms (e.g., Ship Station, Builder.io, Swell).
Demonstrated experience with social media marketing on key platforms.
Knowledge of cigars and cigar culture is highly preferred.

Skills and Competencies:

Excellent organizational and multitasking abilities.
Strong problem-solving skills and an ability to work independently.
Proficiency in digital tools like inventory management software, social media platforms, e-commerce tools, and POS systems.
Demonstrated ability to manage and train staff.

Compensation: $20.00 - $24.00 per hour

Retail, manufacturing, and other work opportunities in the premium cigar and pipe tobacco industries.

(if you already have a resume on Indeed)